Khoury Home

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 About Us


Khoury Home is Lebanon's leading retailer of household products.

At Khoury Home, the customer is assured the best shopping experience, the largest selection of quality products at a very good price, in addition to efficient logistics and an excellent after-sales-service.
 
KHOURY HOME HISTORY

The Khoury Home story started in 1998 with the opening of the first Khoury Home store in the Elissar region. After building a solid reputation, Khoury Home opened, in 1999, a second outlet in Beirut, on the Dora Highway. In 2002, the 2,000M2 Dora outlet was upgraded and enlarged into a 5,000 M2 store to become Beirut’s premier retail outlet for household products and appliances. From that time on, Khoury Home experienced spectacular growth. In July 2006, Khoury Home opened its third outlet in the Jnah region, a major shopping and leisure destination for the Lebanese and tourists alike; then in Baabda, Faubourg St Jean, in Ghazir Maameltein highway, and its latest outlets in Jeita and Mkalles, Rabieh Antelias highway, Tripoli and finally Zalka highway.
 
KHOURY HOME VISION, MISSION AND VALUES

Company Vision
Our vision is to become the clear leader in the retail business of household products and appliances, in Lebanon, the Levant and the Middle East. Our goal is to support a business environment that provides "best in class" service for our customers delivered by "best in class" professionals.

Company Mission & Values
Our mission is to provide our customers with a satisfying in-store experience while shopping for household appliances and equipments. We will cherish our existing customer base and build relevance with new customers. In pursuing our mission, we will live by the following values:

People
  • We will attract, motivate and retain high performing people in all areas of our business.
  • We will provide superior training, product knowledge and support to ensure our people have the knowledge and incentives to succeed.
  • We are committed to competitive performance based on equal career opportunity and merit, and we are committed to the highest standards of achievement.


Customer Focus
  • We will provide quality service to our customers, both internal and external, by listening, understanding their needs, responding fairly and living up to our commitments.
  • We will continue to be a "valued customer" to our suppliers, treating them as partners.
  • We will invest in key technologies vital to the retail category success.


Good Citizenship
  • We will comply with applicable laws and regulations at all government levels wherever we do business.
  • We will contribute to the communities in which we operate and address social issues responsibly.
 
THE KHOURY HOME ADVANTAGE

At Khoury Home, everything is geared towards excellence and customer satisfaction. The cornerstone of Khoury Home's offerings to customers is the constant innovation and the ability to adapt to the evolving needs and lifestyles of the increasingly sophisticated Lebanese and regional customers.

To follow are some of the key factors which give Khoury Home a unique competitive advantage in the Lebanese market:
  • Extended opening hours (9AM to 9PM Weekdays - 9AM to 7PM Saturdays and 10A till 7PM Sundays).
  • Easy accessibility to the stores with free parking and valet parking.
  • Friendly, experienced and proffessinal staff.
  • Choice (large selection of quality merchandise) in all sales departments and sections. Customers with small budgets as well as those looking for high-end products and brands are guaranteed to find what they want at Khoury Home.
  • Smart and amiable display along with product demonstrations.
  • Best quality / price return with credit facilities and flexible payment plans.
  • Free product installation and training (by professional installers).
  • Excellent after sales service [purchasing an item from Khoury Home means purchasing peace of mind].

THE KHOURY HOME RETURN / EXCHANGE POLICY
  
  • Products may be returned or exchanged within 30 days of the date of purchase indicated on the invoice receipt.
  • Item should not be used, damaged or defected and should be in its principal conditions (Original package, accessories and manual available).
  • Original invoice, Receipt Voucher or Exchange Card should be presented during return or exchange.
  • Return / Exchange can take place at any Khoury Home branch.

 

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